Refund policy

Signed books and goodies

Every signed book is personally signed and packed by Dahlia. Because each one is signed to order, signed books, bundles, art prints, stickers and bookplates are final sale and cannot be returned or exchanged. If something arrives damaged, see “Damaged or wrong items” below.

Unsigned paperbacks

Unsigned paperbacks are printed to order and ship directly from our book printer, so they're final sale and can't be returned or exchanged for a change of mind. If your copy arrives misprinted or damaged, email us within 14 days of delivery with a photo of the book and the packaging. We'll coordinate a replacement with our printer, so it may take a little longer than a replacement from us directly, and we'll keep you updated until it's on its way.

Merch

Merch is printed to order just for you, so we can't accept returns or exchanges for a change of mind or the wrong size. Please check the size chart before ordering. If your merch arrives misprinted, damaged or defective, email us within 14 days of delivery with a photo. We'll coordinate a replacement with our print partner and keep you updated until it's on its way.

Damaged or wrong items

If your order arrives damaged, or you receive the wrong item, email us within 14 days of delivery with a photo of the item and the packaging. We will send a replacement or, if the item is out of stock, a refund to your original payment method.

Lost packages and envelopes

Book and merch orders ship with tracking. If tracking shows your package as delivered but you can't find it, check with neighbors and your local carrier first, then contact us and we'll help sort it out.

Stickers, art prints and bookplates sent on their own go by stamped mail without tracking. If one hasn't arrived within 3 weeks (US) or 6 weeks (international), contact us and we'll send a replacement once.

Packages returned to us as undeliverable because of an incorrect address can be reshipped at the cost of postage.

Digital products (phone wallpapers, ebooks and audiobooks)

Digital products are delivered instantly, so they’re final sale once your download link has been sent. We’ll always make it right if something goes wrong:

Download not working? If a link doesn’t work or a file won’t open, email us and we’ll fix it or resend it. If we can’t, you’ll get a full refund.
Bought it twice by accident? Email us within 14 days and we’ll refund the duplicate.
Can’t find your download? Check your spam or promotions folder for the email, then contact us. Ebooks and audiobooks are delivered through BookFunnel, which also has a help desk linked from every download page.

Digital files are for your personal use only and may not be shared, uploaded or resold.

Preorders and presales

Signed paperback preorders are charged at checkout and ship on or shortly after the release date shown on the product page. You can cancel any time before your order ships for a full refund.
Ebook and audiobook presales are charged at checkout and delivered by email on release day. You can cancel any time before delivery for a full refund. Once delivered, they’re final sale like other digital products.
If a release date changes, we’ll email you. You can keep your order or cancel for a full refund.

Cancellations

You can cancel a physical order any time before it ships. Email us as soon as possible and we'll refund you in full. Merch and unsigned paperbacks go to print quickly, so it may not be possible to cancel them once printing has started. Orders that have already shipped can't be cancelled.

How refunds are paid

Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank. Add-ons bought at a discount are refunded at the price you paid.

Fraud and chargebacks

To protect readers and the shop, orders that look fraudulent may be cancelled and refunded automatically. If you have a problem with an order, please contact us before filing a dispute with your bank. We can almost always fix it faster.